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Difficult Situations: Navigating Customer Service | Go1

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Difficult Situations: Navigating Customer Service | Go1This playlist offers a comprehensive set of learning opportunities for those working in customer service industries who are looking to improve their skills in managing difficult conversations. The playlist is comprised of 16 courses from different content partners, with varying durations and modalities of learning experiences, including a virtual reality-enabled course.

The courses cover a range of topics, including understanding customer emotions, managing conflict, empathizing with customers, effective communication techniques, active listening, de-escalation strategies, and more. Each course is designed to provide learners with practical knowledge and skills that they can apply in real-world scenarios.

The duration of the courses ranges from a few minutes to more than an hour, depending on the depth and breadth of the topic covered. Some courses are self-paced, while others have a more structured learning approach.

The modalities of learning experiences include video lectures, interactive exercises, case studies, quizzes, and assessments. In addition, one course in particular offer a virtual reality-enabled simulation that allow learners to practice managing difficult conversations in a simulated, immersive, learning environment.

This playlist is curated for global audiences and highlights a diversity of courses and Content Partners from multiple countries. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum.

Level = Beginner / All.

"/>This playlist offers a comprehensive set of learning opportunities for those working in customer service industries who are looking to improve their skills in managing difficult conversations. The playlist is comprised of 16 courses from different content partners, with varying durations and modalities of learning experiences, including a virtual reality-enabled course.

The courses cover a range of topics, including understanding customer emotions, managing conflict, empathizing with customers, effective communication techniques, active listening, de-escalation strategies, and more. Each course is designed to provide learners with practical knowledge and skills that they can apply in real-world scenarios.

The duration of the courses ranges from a few minutes to more than an hour, depending on the depth and breadth of the topic covered. Some courses are self-paced, while others have a more structured learning approach.

The modalities of learning experiences include video lectures, interactive exercises, case studies, quizzes, and assessments. In addition, one course in particular offer a virtual reality-enabled simulation that allow learners to practice managing difficult conversations in a simulated, immersive, learning environment.

This playlist is curated for global audiences and highlights a diversity of courses and Content Partners from multiple countries. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum.

Level = Beginner / All.

"/>Intégrez une Académie IA dans votre plan de formation 2026 → Découvrez l'offreProduitSolutionsOffres & TarifsRessourcesÀ proposConnexionContactFrançaisEnglishFrançaisDeutschDifficult Situations: Navigating Customer ServiceSales and Customer ServiceThis playlist offers a comprehensive set of learning opportunities for those working in customer service industries who are looking to improve their skills in managing difficult conversations. The playlist is comprised of 16 courses from different content partners, with varying durations and modalities of learning experiences, including a virtual reality-enabled course.

The courses cover a range of topics, including understanding customer emotions, managing conflict, empathizing with customers, effective communication techniques, active listening, de-escalation strategies, and more. Each course is designed to provide learners with practical knowledge and skills that they can apply in real-world scenarios.

The duration of the courses ranges from a few minutes to more than an hour, depending on the depth and breadth of the topic covered. Some courses are self-paced, while others have a more structured learning approach.

The modalities of learning experiences include video lectures, interactive exercises, case studies, quizzes, and assessments. In addition, one course in particular offer a virtual reality-enabled simulation that allow learners to practice managing difficult conversations in a simulated, immersive, learning environment.

This playlist is curated for global audiences and highlights a diversity of courses and Content Partners from multiple countries. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum.

Level = Beginner / All.

13 ResourcesCustomer Service - Handling a Complaint (MiQuick)

2 mins

Mi-Crow

How to handle a complaint

3 mins

Skillshub

Retail Selling Skills - Dealing with Aggressive Behaviour

5 mins

Channel 1 Creative Media

Customer Service - Dealing with Difficult Customers

5 mins

Channel 1 Creative Media

10 Minutes Abusive Customers

10 mins

LearningPlanet

Handling Complaints (CPD Certified)

15 mins

iAM Learning

Customer complaints

15 mins

Access Workplace Skills

Customer Service - Helping Upset Customers - 10 of 11

18 mins

Cultivate Advisors

Customer Experience: Turn Customer Complaints Into Opportunities To Delight Your Consumers

18 mins

The Expert Academy

Customer Engagement - Process customer complaints

30 mins

BSI

Communicate with empathy when talking to customers​

30 mins

Play4Business

Difficult Situations bundle

60 mins

Chart Learning Solutions

Dealing with Difficult Customers

60 mins

WorkForge

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